Frequently Asked Questions.
GENERAL FAQs
Do you offer Curbside or In-store pick-up?
Yes, when you order online, you may select the curbside or pick-up option. You can choose to come into the store, or call us when you arrive and we’ll bring your order to your car. Put in your vehicle information during checkout.
Do you offer local delivery?
We offer delivery in the Houston and surrounding areas. We’ll reach out to you via the phone or email provided to schedule a time to deliver.
Can you let me know when you’ll be bringing in rare plants?
You can subscribe to our newsletter to find out when we do large rare plant releases. We typically have a small variety of rare plants in the shop at all times. All sales on rare plants are final. We only get a handful of each rare plants in at a time. We will also post on our social media accounts when we bring rare plants into the store.
Do you sell gift cards?
Absolutely! You may purchase a physical copy in store, or electronically on our website. Hover over the “SHOP” link and you’ll see a drop-down tab for the electronic gift card.
SHIPPING
Update due to COVID-19 (Shipping)
With the recent inconsistency of shipping due to COVID-19, we are not responsible for the condition of a plant that was delayed due to the shipping services.
When will my order ship?
We ship all packages weekly on Monday and Tuesday. Your order must be in by Sunday evening to be shipped the same week. The reason is, we do not want to risk any delays and the plants getting stuck in shipping on a weekend.
How much does shipping cost?
We have a flat shipping rate of $14 and an additional $2 per plant.
Where do you ship?
We currently ship throughout the United States via UPS
Can I Track My Order?
Once your order ships, you will receive a shipping confirmation email with your order tracking number.
Lost or stolen packages
Please ensure your package is shipped to a secure location. If a package has been scanned as delivered, theft is outside of our control. We are unable to offer refunds for stolen packages.
If a package is lost and not scanned as delivered we will place a claim on your behalf with the carrier. Replacement or refund will be processed once the carrier has investigated the claim.
RETURNS & EXCHANGES
What is your return policy?
Plants are sold as-is and are non-returnable, except in special circumstances. If you wish to return a plant, please contact us within 48 hours via phone or email.
All non-plant items may be returned within 14 days with receipt for a full refund. All merchandise must be in new, unused condition with tags attached. We do not accept returns past 14 days.
For online returns, email us at info@thefloraculture.com to submit a return request with photos. A return shipping label will be emailed to you. The return shipping cost will be deducted from refund, except in cases of our error, defect, or damage, in which case we will cover the shipping.
What if my order arrived damaged, defective, or incorrect?
Email info@thefloraculture.com within 48 hours of receiving your order with photos attached. Defective or damaged items will be replaced or refunded. Incorrect orders will be remedied or refunded. Due to the amount of environmental and care factors, we cannot accept returns on plants that have declined in health after they have been delivered.
RETURNS & EXCHANGES
When can I expect my refund?
Returns will be processed within 5 business days of receipt of returned package. Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company’s individual policy.
Can I return online purchases in store?
Yes, as long as the return is made within the timeframes mentioned above.